Payment Methods
Available payment options
Pricing Details
Understanding costs and fees
Payment Timeline
When payments are processed
Refund Policy
Refund process and eligibility
Currency & Conversion
Currency options and rates
Payment Issues
Common payment problems
Payment Tips
Verify payment details before confirming
Keep payment confirmation emails
Use secure payment methods only
Check cancellation policy terms
Monitor transaction status
Contact support for payment issues
Payment Methods
We accept the following payment methods:
- Credit/Debit Cards (Visa, Mastercard, American Express)
- Mobile Money (MTN, Airtel)
- Bank Transfer
- Flutterwave
- International Wire Transfer (for select properties)
Pricing Details
Understanding your total payment:
- Nightly rate (varies by property and season)
- Cleaning fee (if applicable)
- Security deposit (refundable)
- Service fee
- Local taxes and charges
Payment Timeline
When payments are processed:
- Full payment required at booking
- Security deposit charged before check-in
- Additional charges processed as incurred
- Refunds processed within 7-14 business days
- Security deposit returned within 48 hours of check-out
Refund Policy
Our refund policy terms:
- Full refund for cancellations 48+ hours before check-in
- 50% refund for cancellations 24-48 hours before check-in
- No refund for cancellations less than 24 hours before check-in
- Full refund if property is not as described
- Refund processing time varies by payment method
Currency & Conversion
Currency information:
- Prices displayed in UGX by default
- Multiple currency display options available
- Conversion rates updated daily
- Payment processed in property's local currency
- Bank conversion rates may apply
Common Payment Issues
Solutions to common payment problems:
- Payment declined: Verify card details and try again
- Mobile Money failed: Check network status and balance
- Refund not received: Allow processing time or contact support
- Wrong currency charged: Contact support for assistance