Cancellation Policies
Flexible
Full refund if cancelled at least 24 hours before check-in
- Full refund for cancellations made 24 hours before check-in
- First night charged for cancellations made less than 24 hours before check-in
- Service fee refunded if cancelled within 48 hours of booking
Moderate
Full refund if cancelled 5 days before check-in
- Full refund for cancellations made 5 days before check-in
- 50% refund for cancellations made less than 5 days before check-in
- No refund for cancellations made less than 24 hours before check-in
Strict
50% refund if cancelled 7 days before check-in
- 50% refund for cancellations made 7 days before check-in
- No refund for cancellations made less than 7 days before check-in
- Service fee non-refundable
Refund Process
Instant Refund
For eligible cancellations, refunds are processed immediately
Bank Processing
Refunds may take 5-10 business days to appear in your account
Non-refundable Items
Some fees and charges may be non-refundable