Check-in & Check-out Guide

Follow these steps for a smooth check-in:

1. Review your check-in instructions (sent 24 hours before arrival)
2. Arrive during the specified check-in window
3. Follow the access instructions provided
4. Complete the property inspection
5. Report any issues within 24 hours of arrival

Standard timings for all properties:

• Standard check-in time: 3:00 PM
• Standard check-out time: 11:00 AM
• Early check-in may be available (subject to availability)
• Late check-out can be requested (additional fees may apply)
• Contact your host for special arrangements

Finding and accessing your property:

• Use the provided address and directions
• Follow specific building/complex instructions
• Use access codes or key collection instructions
• Note parking information and restrictions
• Save offline maps for easy navigation

Staying in touch with your host:

• Message your host through our platform
• Inform them of your arrival time
• Ask any questions before arrival
• Keep communication records
• Use emergency contact if needed

Important safety information:

• Note emergency exits and fire safety equipment
• Review security features and protocols
• Save emergency contact numbers
• Familiarize yourself with safety equipment
• Follow property-specific safety rules

Solutions to common check-in problems:

• Cannot find property: Double-check address and contact host
• Access code not working: Verify code and contact support
• Unable to reach host: Use emergency support line
• Property not ready: Contact support for immediate assistance