How to Book
Step-by-step guide to making a reservation
Cancellation Policy
Learn about our cancellation policies and refunds
Modifying Bookings
How to change your reservation dates
Check-in & Check-out
Important timing and procedures
Payment Information
Payment methods and billing details
Booking Issues
Common booking problems and solutions
Quick Booking Tips
Book in advance for best availability
Check cancellation policy before booking
Verify all details before confirming
Keep communication within our platform
Save booking confirmation for reference
Review house rules before arrival
How to Book
Follow these simple steps to make a booking:
- Search for your desired location and dates
- Browse available properties and select your preferred option
- Review property details, amenities, and house rules
- Click "Book Now" and enter your details
- Complete payment to confirm your reservation
Cancellation Policy
Our cancellation policy is designed to be fair to both guests and hosts:
- Free cancellation up to 48 hours before check-in
- 50% refund for cancellations between 24-48 hours before check-in
- No refund for cancellations less than 24 hours before check-in
- Full refund if the host cancels the booking
Modifying Bookings
To modify your booking:
- Go to your bookings in your account
- Select the booking you want to modify
- Click "Modify Booking"
- Choose new dates or make other changes
- Review any price changes
- Confirm modifications
Check-in & Check-out
Standard timing for all properties:
- Check-in time: 3:00 PM
- Check-out time: 11:00 AM
- Early check-in and late check-out available upon request
- Contact host directly for special arrangements
Payment Information
We accept the following payment methods:
- Credit/Debit Cards (Visa, Mastercard, American Express)
- Mobile Money (MTN, Airtel)
- Bank Transfer
- Flutterwave
Common Booking Issues
Solutions to common booking problems:
- Payment not going through: Check your payment method and try again
- Dates not available: Try alternative dates or similar properties
- Cannot modify booking: Contact support for assistance
- Booking confirmation not received: Check your email spam folder